Easily get help when you have questions or run into problems
If you need assistance with Strategy Cards, you have several options to reach support and track your requests:
Use the Help Icon (?)
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On every page, you’ll see a question mark icon (?) in the lower-left corner.
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Click this icon to open the help center
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From here, you can start a new support ticket.
Use the Support Menu
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In the left-hand navigation, click Profile.
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Under Support, select Raise a support ticket.
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This will open a link to create a new support request.
Chat with Ruby
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The blue chat icon in the bottom right corner will open a conversation with Ruby, the Strategy Cards AI chatbot.
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You can:
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Ask questions about how to use the platform.
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Get instant help for common issues.
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Request to escalate to a the support team if needed.
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Submit a Support Ticket
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If you click Raise a support ticket, you’ll be directed to the request form:
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Fill out the details of your issue.
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Click Submit to create your ticket.
Track Your Tickets
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You can view the status of all your open and closed support tickets at any time here:
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This page shows:
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Ticket numbers.
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Current status.
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Responses from the support team.
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Tip:
If you’re not sure where to start, try asking Ruby first. The AI assistant can often help you faster than submitting a ticket.
Need urgent help?
If you have an urgent technical issue affecting your ability to work, submit a ticket and mention that it is urgent priority so our team can respond as quickly as possible.