Quick ways to share issues or suggestions with the Strategy Cards team
If you discover a bug or want to share feedback, you can contact us in a few simple steps:
Use the Contact Form
The fastest way to report an issue or submit feedback is through our support form:
What to include:
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A clear description of the issue or suggestion
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Screenshots or screen recordings (if possible)
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The steps to reproduce the problem
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Your browser and device information
Use the Help Icon (?)
You can also click the question mark icon (?) in the lower-left corner of any screen to start a support request
Chat with Ruby
In the bottom right corner, click the blue chat icon to open a conversation with Ruby, our AI-powered assistant.
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Ask questions or describe your issue
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Ruby will try to help or escalate to our support team automatically
Response Times
Once you submit your feedback or bug report:
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You’ll receive a confirmation email with your ticket number
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Our support team typically responds within 2 business days
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Critical issues (for example, platform unavailability) are prioritized and addressed as quickly as possible
You can track your ticket status here: View my tickets
Tip:
For general feature suggestions or product ideas, you can also use your ticket to label the submission as “Feedback” so it’s routed to the right team.